Refund & Cancellation Policy

Failed Generations

If a generation fails, its credits come back to your balance automatically. You do not need to ask. The same applies to an AI model that fails to build.

• Credits go back to the kind of credit they were spent from, with the same expiry
• We email you about failed generations and their refunds

Cancelling a Generation

• Still waiting in your queue: cancel it and you get all its credits back
• Already generating: you can cancel it, but its credits are not refunded

General Policy

All sales are final. However, we review refund requests on a case-by-case basis and may issue refunds at our sole discretion, or where the law requires it.

How to Request a Refund

To request a refund, contact us at support@gncy.ai with:

• Your account email
• Order/transaction details
• Reason for refund request

Our team will review and respond within 3-5 business days.

Non-Refundable Items

Unless the law requires it, or a purchase was made by mistake or without your permission (see below), the following are non-refundable:

• Credit packs (one-time purchases)
• Shop purchases (AI models, content packs, bundles and crates). Exclusive AI models, launch kits and packs bought in dollars follow the Shop Terms
• Subscription fees after services have been rendered
• Partially used subscriptions (no pro-rated refunds)

Subscription Refunds

Subscription refunds may be considered only if:

• You contact us within 7 days of your initial purchase
• You have used less than 10% of your monthly credits
• There is a technical issue preventing service use

Refunds are not issued for change of mind, subscription cancellations, or remaining time in billing cycle.

Mistaken or Unauthorized Purchases

If a crate or other shop item was bought by mistake or without your permission, contact support@gncy.ai and we will refund it.

When a Payment Is Refunded

If we refund a payment, we remove the unspent credits it added. If some were already spent, your balance never goes below zero.

Chargebacks

If you have a billing dispute, please contact support@gncy.ai first. We can usually fix it faster than a bank dispute. If you open a dispute with your bank:

• We may freeze the credits from that payment while the dispute is open
• If the payment is reversed, those credits are removed

How to Cancel

You can cancel your plan at any time through:

• Account › Plans and credits › Cancel plan
• Contacting support@gncy.ai

Cancellation Terms

• Cancellations take effect at the end of your current billing period
• You retain full access until your plan ends
• Plan credits you already have stay usable until they expire at the end of that period. On a yearly plan, monthly credits keep arriving until the end date
• Purchased credits are never forfeited and never expire
• No refunds are issued when you cancel
• You can use Resume plan at any time before the end date

What Happens After Cancellation

• Your plan will not renew and you are not charged again
• No new plan credits are added
• Your account, AI models, Vault and purchased credits stay, and you can keep using purchased credits
• You can pick a plan again at any time

Pausing Subscriptions

We do not offer subscription pausing. To stop billing, you must cancel.

Deleting Your Account

Deleting your account is different from cancelling. It removes everything right away, including purchased credits, and cancels your plan. Deleting your account does not refund payments.