Privacy Policy

1.1 Account Information

• Your email address, and your name and profile photo if you add them or sign in with Google
• Your sign-in methods (email link or Google). Studio has no passwords
• Your signed-in devices and when each was last active, so you can see them and sign them out
• Your confirmation that you are 18 or older and accept the Terms, and when you gave it
• Your email preferences

1.2 Payment Information

• Payments are processed by Stripe. We do not store full card details
• We keep your Stripe customer ID, plan, invoices and payment status
• Your billing country, for tax and to check where crates can be sold
• If you add a card, a card fingerprint from Stripe (not the card number), used to stop repeat free trials

1.3 AI Models and Consent Records

• The reference photos you upload to create an AI model. These show a face and often a body, so we treat them as sensitive
• The consent record for each AI model: your account, the time, the exact wording and its version, where you confirmed it and how many photos it covered

1.4 Content You Upload and Generate

• Templates you upload, and your confirmation that you have the right to use them
• Links and videos you give to Recreate
• Images and videos you generate, with the inputs and settings used
• Your Vault folders and favorites, calendar plans and captions, and Inspo follows and preferences

1.5 Credits, Purchases and Crates

• Your credit balance and history: credits added, spent, refunded and expired
• Shop purchases and your collection
• A record of every crate open: the crate, the odds version, the random seed and the result

1.6 Safety and Abuse Prevention

• IP addresses and approximate location (country and region), to stop abuse, apply rate limits and check where crates can be sold
• A one-way hash of your email address, so a free trial cannot be claimed twice

1.7 Communications and Reports

• Support requests, complaints, feedback and bug reports
• Takedown requests: the reporter's name, email and signature, where the content is, and the details given

1.8 Analytics

Only if you allow analytics cookies. Section 6 explains what is collected.

3.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information.

3.2 Service Providers

We share data with third-party providers who help us operate:

• Vercel: hosting, servers and background jobs
• Supabase: sign-in and our database. Your AIGNCY account is shared with other AIGNCY apps that use the same sign-in
• Cloudflare R2: private storage for your photos, uploads and generated content
• Stripe: payments, invoices and tax
• fal.ai and Google Gemini: AI providers that generate your content. They receive the photos, references and settings each generation needs
• Google: if you choose Google sign-in, Google shares your email, name and profile photo with us
• PostHog: product analytics, only if you allow analytics cookies

3.3 Legal Requirements

We may disclose information if required by:

• Law enforcement or legal process
• Protection of our rights or safety
• Fraud prevention

3.4 Business Transfers

If AIGNCY is acquired or merged, your information may be transferred to the successor entity.

5.1 Active Accounts

We keep your data while your account is open, so Studio works for you.

5.2 Deleted Accounts

When you delete your account, we delete your profile, AI models and their photos, templates, Vault and credits right away, and cancel your plan. We keep only:

• Likeness consent records, with your user ID removed, as evidence that consent was given
• A one-way hash of your email address, so the free trial cannot be claimed again
• Payment and invoice records that tax and accounting law require
• Crate open records
• Takedown requests and what we did about them
• Copies in backups, until those backups expire
• Anything we must keep by law or for a legal claim (legal holds)

5.3 Old Studio Accounts

If you had an account on the old AIGNCY Studio, you can claim it for 90 days (see the Terms of Service). Old passwords and sign-in tokens are not carried over. Accounts that are never claimed are not moved to the new Studio, and accounts deleted in the old Studio are never moved.

6.1 Cookie Categories

Studio uses the cookies below. You choose in Cookie settings, which you can open from the footer of these pages, from Help and from your account menu.

• Necessary (always on): keep you signed in, remember your cookie choice for about six months, and keep the site secure
• Analytics (off until you turn it on): PostHog cookies, whose names start with ph_. They are set only after you opt in
• Affiliate referral (only while our affiliate program runs): if you open an affiliate's link, a cookie named sv_aff remembers that affiliate's code and the time for 60 days, so the affiliate is credited if you sign up. It holds nothing else

Studio also keeps a few settings in your browser's storage, such as whether shop sounds are on. These stay on your device. Studio has no advertising cookies.

6.2 What Analytics Collects

• A pseudonymous internal ID for your account, never your email or name
• Events such as pages viewed, templates opened, generations started, finished or failed, crates opened and checkouts started. Events hold IDs, kinds and counts, never your prompts, captions, links, file names or images
• Your device and browser type, your IP address and the approximate location PostHog works out from it

There are no session recordings, no automatic click tracking and no heatmaps. Analytics data is sent to PostHog's US cloud by default. We use analytics only with your consent.

6.3 Your Choices

• Analytics stay off unless you choose Accept all or turn Analytics on in Cookie settings
• If your browser sends a Global Privacy Control (GPC) signal, we treat it as a no to analytics and do not show the cookie banner. You can still turn analytics on yourself in Cookie settings
• You can change your choice at any time. Turning analytics off stops new events from being sent