Complaint Policy

We are committed to providing excellent service and addressing concerns promptly.

How to Submit a Complaint

If you have a complaint about the Service, please contact us: Email: support@gncy.ai Subject: Complaint - [Brief Description] Include:

• Your account email
• Detailed description of the issue
• Relevant screenshots or evidence
• Desired resolution

Content That Shows You

To report content that shows you, or someone you are allowed to act for, without consent, use the takedown form instead of a complaint. We review every request and remove content covered by a valid request within 48 hours of receiving it.

Response Timeline

• Acknowledgment: Within 24-48 hours
• Investigation: 3-5 business days
• Resolution: Within 7-10 business days

Types of Complaints We Handle

• Billing or payment disputes
• Credits, refunds and shop purchases, including crates
• Service outages or technical issues
• Account access problems
• Content moderation decisions
• Privacy concerns
• Terms of Service violations

Escalation Process

If you are not satisfied with our initial response:

• Reply to our response requesting escalation
• A senior team member will review within 3 business days
• You'll receive a final decision within 7 business days

External Dispute Resolution

If we cannot resolve your complaint internally, you may:

• File a complaint with the Florida Attorney General's Office
• Seek arbitration per our Terms of Service
• Contact the Better Business Bureau

What We Do NOT Handle

• Legal disputes (handled per Terms of Service)
• Chargebacks you have already opened with your bank (your bank handles those; see the Refund & Cancellation Policy)
• Third-party service complaints

Contact Information

AIGNCY, LLC 7901 4th St N STE 300 St. Petersburg, FL 33702 Email: support@gncy.ai